69vn Privacy Policy – How We Protect Malaysian Players' Personal Data

1. Introduction

This Privacy Policy explains how 69vn — operating at the website 69vn-khelo.com — collecting, using, disclosing, and protecting your personal information when you register for and use our platform's services. It also explains your rights in relation to that personal data.

By registering an account at 69vn, you agree to the collection and use of your personal information as described in this Privacy Policy. This Policy should be read together with Terms & Conditions ours, which forms an inseparable part of this document.

We take your privacy seriously. As a platform serving Malaysian players, we are committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and industry best practice standards in data management. If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this document.

2. Personal Data We Collect

69vn collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:

A. Information You Provide Directly

• Full name as shown on your official Malaysian identification document (MyKad)
• An active Malaysian phone number (+60) for OTP verification
• An active email address
• Date of birth (for age verification purposes)
• Current residential address in Malaysia
• E-Wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or bank account information (for deposit and withdrawal verification purposes)
• A copy of your identification document (as part of the KYC — Know Your Customer — process) when required

B. Automatically Collected Information

• Your device's IP address
• Web browser type and version
• Device operating system (Windows, iOS, Android, etc.)
• Pages visited, session duration, and navigation paths within the platform
• Login session data, including timestamps and approximate location
• Gaming activity history (games played, bet amounts, outcomes)
• Transaction history (deposits and withdrawals)

C. Information from Third-Party Sources

• Identity verification data from licensed KYC service providers
• Payment verification information from the payment gateways used (DuitNow, FPX, Maybank2u, CIMB Clicks, and others)
• Fraud prevention data from third-party security service providers

3. How We Use Your Personal Data

69vn uses the personal data collected for the following purposes:

69vn does not use your personal data for any purpose beyond those stated above without first obtaining your consent. When you register an account, you consent to the use of your data as described in this table. For marketing purposes specifically, you may withdraw your consent at any time.

4. Legal Basis for Data Processing

69vn processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: You have given explicit consent to the processing of your data — for example, when registering an account or agreeing to receive marketing communications.
• Contractual necessity: The processing of data is necessary to fulfil the service agreement between you and 69vn — including processing transactions and managing your account.
• Legal obligation: Certain data processing is necessary to fulfil our legal obligations — for example, anti-money laundering (AML) requirements and identity verification.
• Legitimate interests: 69vn processing certain data on the basis of legitimate business interests — such as fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental privacy rights.

For each category of data processing that requires your consent, we will ensure that consent is given freely, specifically, informedly, and unambiguously. You have the right to withdraw consent at any time without affecting the lawfulness of processing that took place prior to that withdrawal.

5. Sharing Data with Third Parties

69vn does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:

• Payment gateway providers: Information required to process your deposits and withdrawals is shared with licensed payment gateway providers — including processors for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX. Such sharing is limited strictly to the information needed to complete the transaction.
• KYC service provider: For identity verification purposes, some of your information may be shared with licensed third-party identity verification service providers that are bound by strict confidentiality agreements with 69vn.
• Technology service providers: Technology companies that assist us in operating the platform (such as server hosting and analytics services) may have limited access to certain data in their capacity as data processors. All such providers are bound by data processing agreements that require them to protect your information.
• Legal authorities: If required by Malaysian law or a valid court order, 69vn may be required to disclose certain information to the relevant authorities.

In all instances of data sharing, 69vn ensure that recipients comply with data protection standards equivalent to or higher than our own, and that any sharing is limited to specific, necessary purposes only.

6. Data Security

69vn implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and our servers 69vn encrypted using the TLS 1.3 protocol with 256-bit SSL encryption.
• Encryption at rest: Sensitive data is stored in databases encrypted to the AES-256 encryption standard.
• Access controls: Internal access to members' personal data is restricted on a need-to-know basis — only staff who require access to carry out their specific duties are granted permission, and all access is logged for audit purposes.
• Two-factor authentication (2FA): All staff access to systems containing members' personal data is protected by mandatory two-factor authentication.
• 24/7 monitoring: An automated security monitoring system operates around the clock to detect anomalies or unauthorised access attempts.
• Regular penetration testing: 69vn conducting regular security assessments to identify and remediate any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% foolproof. In the unforeseen event of a data breach that materially affects you, 69vn is committed to notifying you and the relevant authorities within the timeframe required by applicable law.

You also play a role in keeping your own data secure — use a strong password and enable 2FA on your account 69vn you, and do not share your login credentials with anyone.

7. Cookies & Tracking Technologies

Platform 69vn uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and ensure security features function properly. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform to function correctly — including maintaining your login session, processing transactions, and ensuring account security. They cannot be disabled without affecting the platform's core functionality.
• Performance Cookies: These cookies help us understand how members use the platform — which pages are visited most often, where users tend to drop off, and so on. This information is used in aggregated form to improve the platform.
• Functional Cookies: These cookies store your preferences — such as display language, interface theme, and other personal settings — so you don't have to reconfigure them each time you log in.
• Security Cookies: Specialised cookies used for fraud detection and protection against automated attacks (bots).

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain platform features 69vn. We recommend keeping essential and security cookies enabled for the best and most secure gaming experience.

8. Data Retention & Transfer

69vn retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required under applicable Malaysian law:

• Active account data: For the duration your account remains active and for a minimum of 5 years following account closure, in accordance with Malaysia's financial record-keeping requirements.
• Transaction data: Minimum 7 years, in accordance with applicable financial and tax compliance requirements in Malaysia.
• Customer support data: 3 years from the date of last interaction for dispute resolution purposes.
• Marketing data (where applicable): Until you withdraw consent or request deletion, whichever comes first.
• Security logs: Rolling 12 months for security monitoring and forensic purposes.

Primary servers 69vn located in the Asia region. In some cases, data may be processed or stored in locations outside Malaysia — for example, when using cloud services for supporting infrastructure. In all such cases, 69vn ensuring equivalent protections are upheld through appropriate data transfer agreements, including internationally recognised standard data protection clauses.

9. Your Rights as a Data Owner

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by 69vn:

To exercise any of the above rights, please contact our privacy team at support@69vn-khelo.com by stating the type of request and the identity verification information required. We will process your request within 14 business days and inform you if an extension is needed.

10. Protection of Children's Data

Platform 69vn is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Every account registration requires verification of an active Malaysian phone number, and we have KYC procedures in place to verify age when required. Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

Parents or guardians who suspect their child has registered or used the platform 69vn without authorisation is asked to contact us immediately at support@69vn-khelo.com so that appropriate action can be taken without delay.

11. Links to Third-Party Websites

Platform 69vn may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies solely to the 69vn only and does not cover any other websites or services.

We have no control over the content, privacy policies, or practices of those third-party websites, and we are not responsible for any data processing carried out by them. We encourage you to read the privacy policy of any website you visit through links on our platform.

12. Amendments to This Privacy Policy

69vn reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or service improvements. When material changes are made, we will:

• Updating the "Last Updated" date shown at the top of this page
• Notifying all active members via their registered email or an in-platform notice at least 7 days before the changes take effect
• For changes that are highly material to how we use sensitive data, we may seek your renewed consent.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the platform 69vn after the effective date of any amendment shall be deemed acceptance of the updated policy.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how we 69vn handle your personal data, please contact us through the following channels:

• Privacy email: support@69vn-khelo.com (please include "Privacy Request" in the subject line)
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• WhatsApp: Number available after logging in to your account

Privacy team 69vn operates in Bahasa Malaysia, and the standard response time for privacy-related enquiries is within 2 business days. For more formal data rights requests (access, correction, deletion), processing time is up to 14 business days.

If you are unsatisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant data protection authority under applicable Malaysian law.